Purpose of this Policy

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who We Are

This website is operated by Flame Distribution Limited, a UK registered company (Company Number: 08431419) of 12 Trade Street, Cardiff, Wales United Kingdom, CF10 5DT. Flame Distribution Limited is part of the Flame Media Group.

We collect, use and are responsible for certain personal information about you.

Our Website

This Policy relates to your use of our website (and all other associated Flame webpages).

Our Collection and Use of your Personal Information

We collect personal information about you when you access our website, contact us, send us feedback or purchase products or services via any of our websites.

We collect this personal information from you either directly, or indirectly, such as via your browsing activity while on our website (see ‘Cookies’ below).
The personal information we collect about you depends on the particular activities carried out through our website. If you buy services from us, it may include your name and contact details.

We may use this personal information to:

  • verify your identity;
  • customise our website and its content to your particular preferences;
  • notify you of any changes to our website or to our services that may affect you;
  • improve our services;
  • to comply with our legal obligations;
  • to enforce our legal rights;
  • to protect the rights of 3rd parties;
  • (if applicable) provide goods and services to you;
  • (if applicable) create and manage an account with us

Our Legal Basis for Processing your Personal Information

The legal bases we may rely on for processing your personal information include:

  • consent: where you have given us clear consent for us to process your personal information for a specific purpose;
  • contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract;
  • legal obligation: where our use of your personal information is necessary for us to comply with the law;
  • legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

Sharing your Personal Information

We may share your personal information with other companies in the Flame Media Group; and/or professional advisors (such as lawyers and accountants); and/or government or regulatory authorities; and/or third party suppliers, including suppliers of IT services.

Some of our third party suppliers and some of the other Flame Media Group companies are based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see below, ‘Transfer of your information out of the EEA’.

We will not share your personal information with any other third party.

Transfer of your Information out of the EEA

If you are based in the EEA, we may transfer your personal information to the following which are located outside the European Economic Area (EEA) as follows:

  • to Australia in order to store your data on our server.
  • to Australia in order to process a transaction or contract entered into by you with Flame.
  • to any other overseas territory (where applicable) in order to provide your name and contact details so that our overseas suppliers can send you goods you may have ordered.

Some countries do not have the same data protection laws as the United Kingdom and EEA. Any transfer of your personal information will be subject to the European Commission approved contract (as permitted under GDPR Article 46(5)) that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

We will not otherwise transfer your personal data outside of the EEA without your consent.

Cookies and Similar Technologies

Our websites use cookies of which you should be aware. For further information on our use of cookies please see our Cookie Policy.
Confidentiality and Security
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

We hope that we can resolve any query or concern you raise about our use of your information but if you have any concerns, the supervisory authority in the UK is the Information Commissioner who may be contacted at //ico.org.uk/concerns/.

Changes to this Website Privacy Policy

This website privacy policy was published and last updated in November 2019
We may change this website privacy policy from time to time.

How to Contact Us

Please contact us if you have any questions about this privacy policy or the information we hold about you.
If you wish to contact us please send an email to [email protected]